The solution contained a central analytical database with production routines to deliver standard reports to key stakeholders.
Automation was a key advantage when establishing a flexible analytical database. Numerous data systems (point of sales, web data, call center data, forecasting and other supporting data) were automatically processed. These processes validated the incoming data to ensure data accuracy preventing reports to be released with incomplete or misleading results. In addition, the base data was aggregated to support the various insight efforts for more efficient use of the analysis time.
KPI dashboard and other supporting reports were refreshed and email deployed to key stakeholders daily automatically. These reports provided numerous insights including:
- Calendar comparison between actual and forecast sales
- Promotional cycles awareness
- Store performance by media, call center and web channels
- Drill down merchandise hierarchy with current and past year comparison
- New product launch daily performance to support appropriate marketing mix